Privacy Policy

Last updated: December 19, 2025

This Privacy Policy describes how VORTA collects, uses, and protects Your personal information when You visit our Website.

We are committed to protecting Your privacy and handling Your data transparently. By using our Website, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to VORTA, with offices in Arnhem (the Netherlands), Pune (India), and Perth (Australia).
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Website such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual, such as name, email address, phone number, company name, or process information You provide to us.
  • Usage Data refers to data collected automatically, such as IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
  • Website refers to VORTA, accessible from https://www.vorta.com
  • You means the individual accessing or using the Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.

What Information We Collect

Information You Provide to Us

When You use our Website, You may voluntarily provide us with Personal Data through:

Contact Forms and Inquiries

  • Name, email address, phone number
  • Company name and job title
  • Country and location information
  • Message or inquiry details

Calculator Tools

  • Process information (feedstock type, volume, characteristics)
  • Operating parameters and conditions
  • Current biogas production or other metrics
  • Technical data You input for calculations

Newsletter or Updates (if applicable)

  • Email address for receiving updates or resources

You are not required to provide this information, but without it, we may not be able to respond to Your inquiries or provide relevant information about our solutions.

Information Collected Automatically

We automatically collect certain information when You visit our Website:

Usage Data

  • IP address and general location (country/region)
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of visits
  • Operating system

This information helps us understand how visitors use our Website and improve its functionality and content.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve Your experience on our Website. A cookie is a small file placed on Your Device that helps us understand how You use the Website.

Types of Cookies We Use:

Essential Cookies (Session)

  • Purpose: Required for basic Website functionality
  • These enable core features like security and form submissions
  • Cannot be disabled as they’re necessary for the Website to work

Analytics Cookies (Persistent)

  • Purpose: Help us understand how visitors use the Website
  • Track pages visited, time spent, and navigation patterns
  • Used to improve Website content and user experience
  • May include Google Analytics or similar services

Functionality Cookies (Persistent)

  • Purpose: Remember Your preferences and settings
  • May remember language preferences or calculator inputs during Your session
  • Enhance Your experience by avoiding repeated data entry

Your Cookie Choices:

You can control cookies through Your browser settings:

  • Most browsers allow You to refuse cookies or delete existing cookies
  • You can usually find these settings in the “options” or “preferences” menu of Your browser
  • Note: Disabling certain cookies may limit Website functionality

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

How We Use Your Information

We use the Personal Data we collect for the following purposes:

To Respond to Your Inquiries

  • Answer questions about our technology and solutions
  • Provide technical information and guidance
  • Prepare quotations and proposals
  • Schedule demonstrations or site visits

To Provide Calculator Results

  • Process Your inputs to generate estimates
  • Provide relevant technical recommendations
  • Share benchmark data or comparisons

To Communicate with You

  • Send requested information about our products and solutions
  • Follow up on inquiries and maintain ongoing conversations
  • Share case studies, white papers, or technical resources You request
  • Provide updates about our technology (if You opt-in)

To Improve Our Website

  • Understand how visitors use the Website
  • Identify popular content and resources
  • Improve Website functionality and user experience
  • Fix technical issues and optimize performance

For Business Operations

  • Maintain records of inquiries and communications
  • Analyze market interest and trends
  • Evaluate potential business opportunities
  • Comply with legal obligations

Marketing Communications

With Your consent, we may send You:

  • Technical updates and product information
  • Case studies and application examples
  • Industry insights and resources
  • Invitations to webinars or events

You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us.

How We Share Your Information

We do not sell Your Personal Data. We may share Your information in the following limited circumstances:

Service Providers: We may use third-party service providers to help us operate the Website, send emails, analyze data, or provide customer support. These providers have access to Personal Data only to perform specific tasks on our behalf and are obligated to protect it.

Business Partners: If Your inquiry relates to a specific region or application, we may share Your information with authorized distributors or partners to better serve You (with Your consent where required).

Legal Requirements: We may disclose Your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or comply with legal obligations.

Business Transfers: If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your data becomes subject to a different privacy policy.

We will not share Your process-specific or confidential business information with third parties without Your explicit consent, except as required by law.

How Long We Keep Your Data

We retain Your Personal Data only as long as necessary for the purposes described in this Privacy Policy:

Inquiry and Contact Data: We retain information from contact forms and inquiries for as long as necessary to respond to Your request and maintain a record of our business relationship. This is typically:

  • Active inquiries: Until resolved or for up to 2 years
  • Ongoing business relationships: For the duration of the relationship plus 7 years for business records
  • If You request deletion: We will delete Your data promptly, subject to legal retention requirements

Calculator Inputs: Calculator data You enter is typically not stored on our servers. Results may be temporarily cached but are not retained long-term unless You choose to submit them along with Your contact information.

Usage Data: Website analytics and usage data is typically retained for 12-24 months to help us understand trends and improve the Website.

Marketing Consents: If You opt-in to receive updates, we retain Your contact information until You unsubscribe or request deletion.

Legal Requirements: Some data may be retained longer if required by law, for legal proceedings, or to establish, exercise, or defend legal claims.

You can request deletion of Your Personal Data at any time by contacting us at .

International Data Transfers

VORTA operates globally with offices in the Netherlands, India, and Australia. Your Personal Data may be transferred to, stored, and processed in any of these locations or by service providers in other countries.

Different countries have different data protection laws. When we transfer Your data internationally, we take steps to ensure it is protected in accordance with this Privacy Policy and applicable data protection laws.

By submitting Your information through our Website, You consent to this international transfer and processing. We implement appropriate safeguards including:

  • Standard contractual clauses where applicable
  • Ensuring service providers meet adequate data protection standards
  • Implementing technical and organizational security measures

For EU residents, we comply with GDPR requirements for international data transfers.

Your Data Rights

You have the following rights regarding Your Personal Data:

Access: Request a copy of the Personal Data we hold about You

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of Your Personal Data, subject to legal retention requirements

Objection: Object to processing of Your Personal Data for marketing purposes

Withdrawal: Withdraw consent for data processing where we rely on Your consent

Portability: Request transfer of Your data to another service (where technically feasible)

To exercise these rights, please contact us at . We will respond to Your request within 30 days.

Please note that we may need to retain certain information when we have a legal obligation to do so (such as for tax or accounting purposes) or to establish, exercise, or defend legal claims.

Security of Your Personal Data

The security of Your Personal Data is important to Us. We implement appropriate technical and organizational security measures to protect Your information, including:

  • Secure data transmission using encryption (SSL/TLS)
  • Access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect Your Personal Data, we cannot guarantee absolute security.

If You become aware of any security breach or unauthorized access to Your information, please contact us immediately at .

Children’s Privacy

Our Website does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without parental consent, We take steps to remove that information from Our servers.

Our Website is intended for business and professional use, and we require users to be of legal age to enter into contracts in their jurisdiction.

Our Website may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Data Protection and Compliance

GDPR Compliance (For EU Users)

If You are located in the European Union or European Economic Area, You have certain data protection rights under the General Data Protection Regulation (GDPR). The rights outlined in the “Your Data Rights” section above apply to EU users.

Additionally, for EU residents:

  • We provide appropriate safeguards for international data transfers (such as standard contractual clauses)
  • You have the right to lodge a complaint with Your local data protection authority
  • We process Your data based on legal grounds including consent, contract performance, legitimate interests, or legal obligations

Indian Data Protection Laws

We comply with applicable Indian data protection laws, including:

  • The Information Technology Act, 2000
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Digital Personal Data Protection Act, 2023 (as applicable)

We implement reasonable security practices and procedures to protect Your Personal Data in accordance with these regulations.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

  • Update the “Last updated” date at the top of this Privacy Policy
  • Post the new Privacy Policy on this page
  • For material changes, provide notice through email (if we have Your email address) or a prominent notice on our Website

We encourage You to review this Privacy Policy periodically. Your continued use of the Website after changes are posted constitutes Your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: